Shipping policy

Last Updated: 1 December 2023

Introduction

Welcome to SKONX Perfumery. We are committed to offering convenient and efficient shipping services exclusively within Thailand, and we are pleased to provide free shipping for all our customers in the region.

Scope of Service

  • Service Area: Shipping is available to addresses within Thailand only.
  • Shipping Charges: We offer free shipping on all orders within Thailand.

Order Processing

  • Order Confirmation: You will receive an email confirmation immediately after placing your order.
  • Processing Time: Orders are processed within 5 business days from the date of order placement.

Shipping and Delivery

  • Delivery Method: We use various reputable couriers for shipping. The choice of courier depends on the shipping destination and availability.
  • Estimated Delivery Time: The delivery time depends on the courier and your specific location within Thailand. We will endeavor to ensure that your order reaches you in a timely manner.
  • Tracking Information: Tracking details will be provided as soon as your order is dispatched. Please note that tracking availability may vary depending on the courier.

Delivery Policies

  • Delivery Attempts: The number of delivery attempts will depend on the courier’s policy. Please refer to the courier’s tracking information for details.
  • Undeliverable Packages: If a package is undeliverable, it will be returned to us. We will contact you to arrange for redelivery or address any issues.

Special Instructions

  • For special delivery instructions, please include them with your order or contact us at contact@skonxperfumery.com.

Changes to Order

  • To change your order or shipping address, please contact us immediately. Changes can only be made before your order is processed.

Liability and Damages

  • SKONX Perfumery is not responsible for any shipping delays or failures caused by the courier. However, we are committed to assisting you in resolving any shipping issues that may arise.
  • For assistance with shipping concerns, please contact us at contact@skonxperfumery.com.

Updates to the Shipping Policy

  • We may update this Shipping Policy periodically. Any changes will be communicated via our website or through direct communication.

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