FAQ

How can payment be made?

Once you have selected all the items, you can proceed to pay by clicking 'Proceed to Payment', where you can pay through several methods as detailed on the payment page."

Can orders be placed over the phone?

In case the customer can pay at the store, we support ordering through the shop's social media channels such as Facebook Messenger, LINE, or Instagram Direct Message. If the customer wants to pay online, orders can be placed and paid for through the website www.skonxperfumery.com.

Delivery time for products?

If the product you ordered is available in our warehouse, the company will ship the product from the warehouse within 24 hours after the order is complete (on business days only). All items are delivered by a highly efficient system (Premium Courier), which operates from 9:00 AM – 7:00 PM. Currently, we offer delivery services from Monday to Saturday only. To ensure that the products reach you as quickly as possible, if you place an order by 4:00 PM on a business day, it will be shipped the same day.
Delivery times are within 2-3 business days in Bangkok, 3-5 business days in the surrounding areas, and provinces. However, the company cannot guarantee that you will receive the product the next day after ordering. Although in many areas, customers may receive their products the following day, and some areas may take longer than usual to deliver.
Specifically, in Pattani, Yala, Narathiwat, Mae Hong Son, Chiang Rai, Sangkhlaburi district, and some island areas, it may take an additional 1-2 business days. However, our team will deliver the products to you as quickly as possible

How to check and track the delivery status of products?

Once we ship the product, you will receive an email confirming the shipment and a tracking number. You can use this tracking number to check the delivery status on the courier company's website. If you have not received your product, please first check with your neighbors or building manager. If the delivery status indicates 'Returned to Sender,' please contact us immediately via email or phone, as there might be issues such as incorrect delivery address, unforeseen circumstances preventing the delivery personnel from delivering the product, or the product being lost in transit.

How can I pay?

There are several payment methods available: Credit/Debit Card, Internet Banking, and QR Code. These options are available for you to choose from when making a purchase

Is it safe to use a credit card on www.skonxperfumery.com?

The company takes good care of member information. Everything will be kept confidential and maintained securely. All credit card information is transmitted via an SSL (Secure Socket Layer) system, which is a standard security technology for sending information on the internet directly to the bank's electronic safe. No credit card information will be stored on the website's server at all.

My credit card is not working?

it could be due to various reasons. Please check your financial status with your bank. If the problem persists, contact your bank's customer relations department to report the issue to their information technology department for technical assistance.

If my computer malfunctions during the payment process?

You can verify if the payment was completed successfully by checking for a confirmation email sent to your address. If you do not receive a confirmation email, please try placing your order again. If you have any concerns or questions, please contact the customer relations department to inquire about the status of your order at the email contact@skonxperfumery.com, or through the shop's social media channels, whether it's Facebook Messenger, LINE, or Instagram Direct Message

Are the product prices in Thai currency?

Are the product prices inclusive of Value Added Tax (VAT)?

Problems encountered from displaying on the website in different browsers.

Some parts of the website may display inaccurately when users access it through mobile phone browsers. - Clearing the cache on browsers. Each browser has a different method for clearing the cache. Please use the correct cache-clearing method for each browser.

How to use a promotion code?

After you have finished selecting your products, choose 'Checkout' on your shopping cart page. There will be a 'Promotion Code' field for you to enter your promo code. Then click 'Apply Code'. *Only one promo code can be used per order

Can I change an incorrectly ordered product to the correct model?

Products ordered incorrectly cannot be exchanged for other items. The delivery of products will proceed according to the confirmation of your completed order and the payment made

What should I do if I want to change the delivery address for a completed order?

You can contact us to change the address via email at contact@skonxperfumery.com or through the shop's social media channels such as Facebook Messenger, LINE, or Instagram Direct Message.

If you find that the order received through the website is damaged or incomplete, who should you contact?

Within 7 days of receiving the product, you can contact us at the email contact@skonxperfumery.com, during business hours Monday - Friday, 9:00 AM - 6:00 PM, excluding company holidays. You will need to fill out a form to report damaged or incomplete items, and provide photographic evidence or a video clip

If you purchase a product and want to cancel the order, what should you do?

You can contact us either at the store or via email at contact@skonxperfumery.com, during business hours Monday - Friday, 9:00 AM - 6:00 PM, excluding company holidays, to request an order cancellation or to refuse the product upon delivery directly with the courier. If you have already signed for the product, the company reserves the right to refuse the return and refund of the product

If you want to request a full tax invoice, what should you do?

You can send your request to our email immediately after placing the order or before the product is shipped. Please provide the following information:

The name/surname or company name to be specified in the tax invoice.
Tax Identification Number.
The address for issuing the tax invoice (the address according to the ID card, including the postal code).

Do you offer international shipping?