Delivery and Return

Last Updated: 1 December 2023

Introduction

Welcome to SKONX Perfumery. We are committed to offering convenient and efficient shipping services exclusively within Thailand, and we are pleased to provide free shipping for all our customers in the region.

Delivery Policy

Delivery time for products?

  • If the product you ordered is available in our warehouse, the company will ship the product from the warehouse within 24 hours after the order is complete (on business days only). All items are delivered by a highly efficient system (Premium Courier), which operates from 9:00 AM – 7:00 PM. Currently, we offer delivery services from Monday to Saturday only. To ensure that the products reach you as quickly as possible, if you place an order by 4:00 PM on a business day, it will be shipped the same day.
  • Delivery times are within 2-3 business days in Bangkok, 3-5 business days in the surrounding areas, and provinces. However, the company cannot guarantee that you will receive the product the next day after ordering. Although in many areas, customers may receive their products the following day, and some areas may take longer than usual to deliver.
  • Specifically, in Pattani, Yala, Narathiwat, Mae Hong Son, Chiang Rai, Sangkhlaburi district, and some island areas, it may take an additional 1-2 business days. However, our team will deliver the products to you as quickly as possible

How to check and track the delivery status of products?

  • Once we ship the product, you will receive an email confirming the shipment and a tracking number. You can use this tracking number to check the delivery status on the courier company's website. If you have not received your product, please first check with your neighbors or building manager. If the delivery status indicates 'Returned to Sender,' please contact us immediately via email or phone, as there might be issues such as incorrect delivery address, unforeseen circumstances preventing the delivery personnel from delivering the product, or the product being lost in transit.

Return Policy

Skonx Perfumery Co., Ltd. is confident in the quality of every product we have selected for our customers. We appreciate every purchase made through Skonx and the choice of globally recognized quality products. Therefore, to continue the trust you have in us, Skonx offers the following return and exchange policy (this return policy applies only to online purchases made on the website www.skonxperfumery.com)

Satisfaction Guarantee:

  • This guarantee is a testament to the quality of Skonx-selected products. We expect that you will be completely satisfied. However, if a customer is dissatisfied upon receiving the product ordered through the website, they can exercise their right to cancel the order or request a return within 7 (seven) business days from the date of receipt. Submit a written request to contact@skonxperfumery.com, complete with a form, evidence of damaged or incomplete items, photographs, or a video clip. We will consider the return request as detailed below. We will make a reasonable effort to process the product refund within 7-14 business days from the date of the complete product return, under the conditions.
  • Skonx kindly asks customers to return the product along with the original packaging, unopened and undamaged. Otherwise, the brand may reserve the right to refuse the return in such cases. Unfortunately, the brand cannot refund shipping, packaging, gift wrapping, or other additional costs beyond the product price. Customers will bear the shipping costs for returning the product through the company's specified return channels if the product is not defective or damaged.

Product parcel is damaged or defective:

  • Skonx is confident in the quality of its selected products. However, customers may encounter issues where the product parcel is defective, damaged, or torn. If the damage is acceptable and doesn't affect the product inside, we recommend refusing the delivery and reporting the issue for further investigation and re-shipment.
  • If you receive a product that is defective, damaged, or incorrect according to your order, submit a written return request within 7 (seven) business days of receipt to contact@skonxperfumery.com, with a form, photos, or a video clip for us to consider and approve the return.

Return approval process:

  1. Submit a return or exchange request to contact@skonxperfumery.com, with the reason, within 7 business days of receiving the product. Note that the product manager will process the return. Contact us through the shop's social media channels for any queries.
  2. The product manager will review the order information and contact you within 1-3 business days to notify you of the approval decision. They may schedule a pickup or request additional supporting documents.
  3. Carefully package the product to prevent damage during transport before handing it over to the product manager's staff. If the product is not defective or damaged, you must return it through the company's specified channels. Signature is required upon return, and once the product manager receives it, they will process the refund.
  4. The product manager will initiate the refund process once the product is received in its original condition. The refund will be processed within 14 business days via PromptPay linked savings account for purchases made through credit cards. The refund process may take up to 30 days (the amount will appear in the next billing cycle). If you haven't received your refund after two billing cycles, please contact your bank for assistance.
  • Skonx will notify you via email once the refund has been processed. However, the brand reserves the right to refuse the return if the conditions mentioned are not met.

    Contact Us

    • For any questions about our Delivery and Return Policy, please email us at contact@skonxperfumery.com.